CRISIS HOTLINES

– 988 –
– this new three digit nationwide phone number –
– staffed by trained crisis counselors –
is just a call or text away during a mental health, substance use or suicide crisis.

National crisis numbers: 

  • 911 for medical emergencies
  • 988 for mental health, substance use or suicide crisis
  • National Suicide Prevention Lifeline (800) 273-8255
  • Samaritans Hotline (877) 870-4673 – call/text for 24/7 support
  • National Crisis Text Line – Text HOME to 741741 to connect with a Crisis Counselor
  • The Trevor project 1-866-488-7386 – provides 24/7 crisis support services to LGBTQ young people. Text, chat, or call anytime to reach a trained counselor. Free and confidential.

Community Crisis Supports:

  • Lahey Health Behavioral Services – (978) 744-1585 or (866) 523-1216 – For Salem, Peabody, Beverly, and the North Shore area
  • Saugus and surrounding towns psychiatric Triage at Salem – (978) 354-4550
  • Boston Medical Center Emergency Services Team (B.E.S.T .) – (800) 981-4357 – For the Boston area
  • Riverside Community Care – (BOO) 529-5077 – and surrounding area
  • Aspire Health Alliance (formerly South Shore Mental Health (SSMH) – (800) 5284890 – For the South Shore area
  • National Alliance on Mental Illness (NAM’) Helpline – (800) 950-6264 or Text NAMI to 741741

Warm Lines:

Please see WARMLINE.ORG for a directory of warmlines within Massachusetts and around the country.  Many warmlines take out of state calls.  Often, the hours are in the afternoon/evening but there are some that are 24 hour.

Peer run listening line…any mental health topic…no need to be in crisis but you can call in a crisis.

  • The Peer Warm Line – Metro Boston Recovery Learning Community (MERLC) (877) 733-7563 Available 7 days a week. 4pm -7:45pm
  • Baycove Peer Support Warmline (857) 378-4997 – Monday – Friday from 10am – 4pm
  • Edinburg Peer Warmline (617) 875-0748 – Available 7 days a week.

Substance Use Support Numbers:

  • National Drug Helpline (844) 289-0879 – 24/7 access
  • SAMHSA’s National Helpline – (800) 662-HELP (4357) – 24/7 access
  • Alcoholics Anonymous (AA) Hotline – (617) 426-9444 – Monday-Friday 9-9; Sat/Sun/Holidays: 12pm-9pm
  • Narcotics Anonymous (NA) Hotline – (866) 624-3578 – Leave a message and they will call back.

Gambling Resources:

Problem gambling can lead to Suicidal Ideation and/or Suicide Plans.  Here are some helpful numbers:

Massachusetts Council on Compulsive Gambling

  • masscompulsivegambling.org
  • 1-800-426-1234 (MA only) ; 617-426-4554
  • www.masscompulsivegambling.org
  • HelpLine: 1-800-426-1234

Gamblers Anonymous

  • All New England States – 888-830-2271
  • www.newenglandga.com

Gam-Anon

  • 718-352-1671
  • www.gamanon.org